First Aid
A 24/7 publicly accessible defibrillator is available at the Park Street/Satchwell Court entrance to the centre (close to Giggling Squid).
Toilet Facilities
The toilets are located on the lower mall. These include male and female toilets, accessible toilets, parent and child toilets and a baby feeding room and baby changing room.
PLEASE NOTE:
The gents’ toilets at Royal Priors are now closed for major repairs from Monday 2nd November, until Saturday 21st November.
During this time, please use the accessible toilet or parent and child toilet. Alternative facilities are also available at Coffee Break and Costa.
Thank you for your patience while these essential works take place, and we’re sorry for any inconvenience.
Changing Places Toilet
The Changing Places Toilet is situated on the upper mall, near to NatWest Bank, and can be identified by the following signage:
Changing Places toilets provide:
- A height-adjustable changing bench
- A tracking hoist system, or mobile hoist if this is not possible
- Adequate space in the changing area for the disabled person and up to two carers
- A centrally placed toilet with room on either side for the carers
- A screen or curtain to allow the disabled person and carer some privacy
- Wide tear off paper roll to cover the bench
- A large waste bin for disposable pads
- Non-slip floors
A RADAR key is required to gain access to the facility. Alternatively, please contact the Centre Management Office on 01926 450150 for access.
For Health and Safety reasons, we do not provide slings. Customers are asked to bring their own, which should be compatible with the loop system.
Lifts & Escalators
There is one set of escalators within the shopping centre located in the centre of the mall. Passenger lifts can be found at either end of the shopping centre, close to Superdry and Sports Direct.
Disabled Parking
Blue badge holders are now required to make payment when they park at the kiosk before exit. Blue badges are still to be displayed in the vehicle when parking.
Dog Friendly & Assistance Dog Information
Royal Priors is proud to be a dog-friendly destination. We welcome all well-behaved dogs to shop alongside their owners. We also remain fully committed to supporting visitors who rely on Assistance Dogs, ensuring their visit is as comfortable and accessible as possible.
Shopping with Your Dog
To keep the centre safe and clean for everyone, we ask all dog owners to follow these simple rules:
– Leads: All dogs must be kept on a non-extendable, static lead at all times
– Escalators: For the safety of their paws, dogs are not permitted on escalators. Please use the lifts or stairs instead.
– Supervision: Never leave your dog unattended
– Cleanliness: Please ensure your dog does not go to the toilet inside the centre.
– Store Access: Look for the dog friendly stickers in shop windows to see which stores welcome pets inside.
Information for Assistance Dog Users
We understand that Assistance Dogs are working animals and have different requirements than pets. To help our staff identify your dog and provide any necessary support, we recommend the following:
– Visual identification: If your dog does not wear a traditional high-visibility jacket or harness, we strongly recommend using an identifyable lead sleeve or branded colour, such a the sunflower design for hidden disabilities).
– Staff recognition: Clear branding helps our security team immediately recognise your dog as a working animal rather than a pet.
– Standards of care: In-line with standard assistance dog etiquette, we ask that they:
– Remain on a one-dog-per-handler basis
– Sit or lie quietly on the floor next to their owner
– Do not wander freely around the premises
Amenities & Support
– Water stations: Fresh water is available for all dogs at the entrances of Whiteheads Court and Satchwell Court.
– Lifts: Our lifts are available to all dog owners to ensure safe travel between floors.
If you have any questions or require specific assistance during your visit, please speak to a member of the Royal Priors Team. We’re always happy to help make your trip a “tail-wagging” success!
Lost Property
Lost property is held in the Centre Management Office, accessed via the stairwell between Ernest Jones and Eurochange on the upper mall. Alternatively, please call the office on 01926 450150 or speak to a Royal Priors team member on the mall.