We are so excited to announce that our new parking systems are now live! The new systems offer customers a Pay on Exit solution and will be completely cashless!
We ask that you take a minute and familiarise yourself with the changes, detailed below.
For general enquiries about parking at Royal Priors, the G24 customer service team are available to support, and can be reached at 0370 042 0261
|Monday – Saturday||07:00 – 19:00|
|Sunday||10:00 – 18:00|
|All Day Parking||£8.00|
*Same charges apply on weekends and Bank Holidays
Who do I contact if I have queries about parking at Royal Priors?
G24 Ltd are our new parking management agents. Their customer service team are available to support with any customer enquiries and can be contacted at 0370 042 0261
What are ANPR systems?
ANPR (Automated Number Plate Recognition) systems use specially designed cameras to detect registration plates of vehicles entering and exiting car park facilities. The new systems are Pay on Exit, so please enjoy your visit with us and remember to pay before leaving the mall.
Blue Badge Holders
Parking at Royal Priors is free of charge for Blue Badge Holders. Please remember to take your badge with you to scan at the payment terminals on the mall – badges needn’t be displayed on your vehicle while shopping with us.
No! The new systems offer customer Pay on Exit solutions, so please enjoy your visit with us and remember to pay before leaving the mall.
We have introduced 5 new machines across the mall which can be used to make payments towards your visit to the mall. The machines can be found;
The new payment terminals are easy to use. Prior to exiting the mall, customers must enter their full registration number (including alphabets and numerals) to pull up their vehicle information. The payment terminal will then guide customers on how to make their payment and.. that’s it!
We are going CASHLESS! The following payment methods will be accepted on the new terminals only.
Of course! Customers will be prompted to enter their telephone numbers onto the system to receive an SMS receipt of their payment. Alternatively, customers can register to ClearPark to access their receipt history.
In the unlikely event that the system cannot pull up your vehicle’s details, the system will direct customers to the “Honesty Payment” process to enter their estimated time of arrival. Please remember to enter your full registration number.
Customers can simply revisit one of the payment terminals to make additional payments towards their stay.
The new systems offer customers a 15-minute grace period from the time of payment to exit the parking facility at the centre.
As this is a Pay on Exit solution, customers will not have the ability to pay in excess of their stay.
What happens if I forget to pay before I exit? Is it possible to pay after I have left?
We recommend that our customers pay before exiting the centre; however, in the unlikely circumstance one forgets, payments can be made up to 48 hours of leaving the centre by visiting www.clearpark.co.uk
No, Blue Badge holders needn’t display their badges whilst shopping at the centre. Please remember to keep your badge with you to scan at any of the payment terminals situated on the mall before exiting.
What is the process if I’m a Blue Badge Holder?
Blue Badge Holders can visit any of the payment kiosks and scan the bar code highlighted on their badge.
Yes, charges are applicable for motor vehicles.
We don’t currently offer permits; however, this is something we will revisit at a later stage.
Parking Charge Notices result following an infringement of the Terms & Conditions outlined in privately owned car parks. In this instance, the parking is operated by G24 Ltd.
Parking Charge Notices will be issued 4 days following the parking event.
Parking Charge Notices will be issued to individuals through mail.
The appeal process is described on the rear of the Parking Charge, motorists may appeal through web or post.
Motorists will be offered a reduced amount (£60.00) if payment is made within 14 days of receipt of the notice, after which, the amount will return to £100. If the payment is still not made a further 16 days, motorists may incur additional charges.
Contact details for PCN enquiries can be found on the reverse side of individual notices.